Help Desk

From March 2015 the HelpDesk service has been operational, provided for the Department by the company eLabor.

Opening times are from Thursday morning 9-12 in the CS premises (inside the security door).

This service is now paused for lack of funds

A sign saying HelpDesk - Open is displayed when a staff member of eLabor is present.

The following requests for assistance may be made:

• requests to install software necessary for the user's work.
• requests for diagnosis and, if necessary, a solution or at least an indication of how to proceed with hardware problems (or presumed hardware)
• requests for diagnosing connectivity problems.
• help in configuring a computer.
• help in updating software.
• help from a linguistic-technical expert in the required interface with the SID Polo2 or with other university technicians for resolving any problems as previously mentioned.

Assistance can only be given exclusively for hardware owned by the Department, and the user is always responsible for the request.

Booking in advance is recommended by sending an email to:

help@dm.unipi.it

emails are read by Prof. Emanuele Paolini from the CS